BIBI

On “checkin” page

“Today” and “upcoming” were not obvious enough. It took her a while to decide which flight was the one to check in

?? - could you still change seat at this point?

Good and expected - luggage thing

Good - big button to check in

Good -  showing required documents, but feels like check in was not complete

?? - why boarding passes is on “saved documents” as if you gotta upload it

?? - not to assume icons are understood (use more text)

CHRISSY

She goes first to security

And then saved docs - to go to FAQ

Then she considers flight requirements and TRANSPORT!

And then CHAT to see if she could chat with an airline personnel

Airline Support

She goes to do the first task which was buy extra baggage

?? - after check in can they still buy extra baggage

Then finally ends up at packing list but wasn’t sure if she was at the right place